What’s happening? Following an investigation with Verizon network team, we’ve identified that Peplink devices running older cellular module firmware are failing 5G connection negotiation on their C-Band sectors. These failed setup attempts generate signaling load on the cell, degrading service for every device connected to it – not just yours.
Who is affected? Peplink routers with a -5GH (Sierra Wireless EM9191) cellular modem with Cellular Firmware version 03.09.06.00 or older.
What should I do? Update the cellular module to latest firmware on your affected device. You can do this through InControl 2 (guide) or via the device’s local web configuration page. The latest available Firmware version will be shown automatically.
Need help? If you have any questions or run into issues during the upgrade, please reach out to your Peplink partner or open a support ticket – we’re happy to help.
Read the full announcement on the Peplink forum →
Where this lands in the library
Source: official Peplink announcement. Posted automatically by the Connectivity 101 news watcher; guides above are kept current by West Networks.